Frequently Asked Questions

Android App

Only playing new games you choose from the PuzzlePlay app is eligible for earning rewards. Please note that you may not earn rewards from games that had been installed previously and/or discovered outside of PuzzlePlay. Transferring your previous in-game progress is currently not possible for games you have clicked on PuzzlePlay.

iOS App

The iOS loyalty rewards program does not require installing new games. Users who already play Tripledot titles can view and relaunch them via PuzzlePlay to join the program.

You can earn coins in PuzzlePlay by playing games and watching ads.

Please note that the number of ads that you see and your engagement with the ads are key factors determining the amount of rewards you earn. Based on typical usage, it takes an estimated 3-5 hours of playing games in the PuzzlePlay app to accumulate 130,000 coins, which serves as the basis for the reward conversion chart displayed here: https://www.puzzleplay.app/loyalty-program-rules.

The games that are eligible for accruing rewards are moved to the "Your games" section on PuzzlePlay's main screen. Please note that for rewards to be allocated, game installs must be new and they should be chosen from the PuzzlePlay app.

We constantly strive to expand our game catalogue. Stay tuned for new updates and check the app daily to discover new games!

You earn virtual units (coins) by playing games you choose through PuzzlePlay. The platform processes the exchange of coins for rewards every few hours. You'll have the opportunity to redeem your rewards through PayPal, Amazon, or other supported options multiple times during the day. Start playing today and get your rewards!

Through the PuzzlePlay loyalty program, you accumulate loyalty coins by playing eligible games. These coins are automatically exchanged for rewards on a set schedule and cannot be manually converted by the user. The amount of coins and rewards you earn is based on your activity within the games, but the rewards may vary. Sometimes, collecting more coins might result in a smaller reward, while fewer coins could earn you more — this happens because your rewards are influenced by several factors beyond just the number of coins.

These factors include, but are not limited to: digital advertising service auction bids for ad impressions in the participating games, fraud scoring, your engagement and activity within the games, and the amount of time you spend playing.

Some reasons why your progress may have been reset or why new progress might not be tracked include:

• Participating games were installed without clicking the links provided in the PuzzlePlay app (e.g., a game was installed directly from the Google Play Store, or installed prior to installing PuzzlePlay).
• Your phone was reset to factory settings.
• Your Google Advertising ID was reset.
• Your previous progress in a game you accessed through PuzzlePlay was restored (e.g. using Android and Google Play capabilities). In this case, your rewards may not be tracked correctly due to the changes and reinstatement of your old account and engagement data that is not related to PuzzlePlay. Please avoid restoring your past progress to be eligible to earn rewards.

If you had a previous install of the game, this can be resolved by deleting the game and choosing it again through the link from PuzzlePlay. If you have any issues, please contact support.

PuzzlePlay may introduce minimum and maximum limitations on rewards cash out. The app will have a question mark next to the balances of rewards in the app notifying you on the thresholds. However, certain reward providers (e.g. PayPal, Amazon, etc.) might have location-specific minimum amounts that are not enforced or controlled by PuzzlePlay.

Yes, PuzzlePlay has annual earning limitations.

This limit has increased to USD $1,950 in 2026. For the year 2025, the earning limit was USD $550. The annual earning period runs on a calendar year basis, from 12:00 AM (midnight) on January 1st through 11:59 PM on December 31st of each year. Your earnings limit resets at the beginning of each new calendar year. For example, if you reach the USD $1950 limit in 2026, you will be able to earn up to the applicable limit again starting at 12:00 AM on January 1, 2027.

The PuzzlePlay app will display a question mark next to your total earnings balance to notify you of these thresholds and keep you informed as you approach the annual limit.

Our security systems may have detected some irregular activity linked to your recent in-app actions, which has prompted a temporary review of your reward balance update. As part of our commitment to maintaining the security and integrity of our platform, we routinely investigate any activity that appears inconsistent with normal usage patterns.

Please rest assured that this review is a standard precaution and should be completed by the end of the following day. Once finished, your balance will be updated accordingly. You can reach out to support if you would like to inquire about the review status.

Thank you for your patience and understanding.

Unfortunately, your data — including coin and rewards balances — cannot currently be transferred to another device.

If you are planning to replace your phone, we recommend cashing out all your earnings beforehand, then installing PuzzlePlay and your favorite games on your new device from scratch.

Currently only the full rewards balance you have accrued can be cashed out during each attempt.

If the account data you entered (such as an email for Amazon or PayPal) does not exist, the transfer will fail and your rewards will remain in your app. If the account data you provided belongs to an existing account that is not yours, unfortunately, the cash out will proceed, and the rewards will be transferred to the specified account. In such cases, it will not be possible to revert the reward.

You can edit your details (email, name, etc.) each time you cash out. To do so, simply tap on the respective field (e.g., email) when cashing out and update your information.

If you accidentally selected the wrong provider when cashing out (for example, Amazon instead of PayPal) and the transaction was completed successfully, unfortunately, it is not possible to reverse it. Please be careful when choosing your cash out provider.

To redeem your rewards, please follow the instructions provided in the reward email you have received from Tremendous.

For questions regarding your reward, please reach out directly to the cash out provider Tremendous at help@tremendous.com.

PuzzlePlay is designed to operate on Android mobile devices running Android operating system (OS) versions 11 and up.

Certain devices, however, are not yet compatible with the app. Your experience with the app may be limited if you access it through one of the devices listed below:

• Google Chromebook
• Amazon Fire Tablet

We are aware that some users are experiencing issues with our app on certain devices. We are currently working on improving the experience on those devices, but the app may not be available in the meantime.

It is recommended to avoid multiple reinstalls of PuzzlePlay, since that might have a detrimental impact on earnings and earnings cannot be transferred across different accounts and multiple reinstalls. If you encounter any issues with the PuzzlePlay app, please reach out support@puzzleplay.app so that our team can help troubleshoot and resolve them. If a reinstall has occurred and you are experiencing any issues, please reach out to PuzzlePlay support to handle each case individually, since each app reinstall requires updates to the account and FaceTec data handling as well.

For any additional questions or concerns, please contact us at support@puzzleplay.app.

Daily challenges are a set of tasks that reward you for playing games. Each day, you'll see tasks like "Complete 20 levels" or "Hit a score of 5,000" in PuzzlePlay app. Complete all the tasks in your daily set within the time limit to unlock bonus rewards.

Your Daily Challenge Set

On a scheduled basis, a fresh set of challenges appears. Depending on the day's configuration, you'll see between 4 to 10 tasks. Don't worry, the time to complete is adjusted accordingly.

Each challenge shows:

1. The task description (e.g., "Complete 20 levels")
2. Your progress (e.g., "12/20 levels completed")
3. A game link to jump right into the action

If you are not able to see any challenges, please contact our support team!

Step 1: Tap "Start"

Before you begin, tap the Start button. This is important, we only track your progress after you tap Start. Tapping Start begins your session and activates the timer.

Step 2: Complete Your Tasks

Play through each game and complete its task. Challenge tasks will not be limited to already installed games.

1. Tap a challenge tile to launch the game or install the game through Google Play store.
2. Play and complete the task (e.g., finish 20 levels).
3. Return to see your progress update in real time.

Step 3: Watch the Timer

You'll have a preset number of hours from when you tap Start to complete all tasks.

Important: The countdown timer to complete the tasks may change based on the challenge expiry time and the challenge itself. Some challenges have a 5 hour time limit while others have 12 hours or more. This is dependent on the challenge itself.

For example, if the challenge expires at midnight and you click "Start" on the challenge at 10:00 PM, you will only have 2 hours to complete it. Whereas if you started the same challenge at 10:00 AM, you would have the intended 5 hours to complete the challenge.

Gameplay Coin Rewards

Even while participating in the Daily Challenges tasks, you will still keep earning coins for your overall gameplay during your session, whether or not you complete the full set. These coins will convert through the standard 4-hour conversion flow and appear automatically in your rewards ledger.

Bonus Rewards

Complete all tasks before the timer runs out and you unlock a bonus on top of your baseline. Paid out directly in cash!

How to Claim

Once you finish all tasks:

1. Tap the Claim Rewards button on your screen
2. Your reward bonus is collected instantly
3. Your total earnings appear into your overall balance right away

Heads up #1: If you don't finish all tasks in the challenge in time, you keep your baseline rewards but forfeit the bonus.

Heads up #2: You have 24 hours from the point of completing your Daily Challenge to claim your bonus before it expires. A new set of challenges won't appear until you claim your bonus. So don't forget to come back!

Every day on a scheduled basis, your challenge set refreshes. Incomplete challenges disappear and a brand new set appears. The only exception: if you haven't claimed your reward yet and your 24-hour grace period is still active, the daily reset is held until you do.

Tip: Plan ahead! If you're close to midnight, make sure you have enough time to finish or claim your current session's rewards.

• ✅ Tap Start first: Any gameplay before tapping Start button within the Daily Challenge screen doesn't count toward your progress in the corresponding Daily challenge task.

• ✅ Finish within the timer: You have 3 to 5 hours from Start depending on the task list (remember timer will reset at a set time).

• ✅ Complete all tasks in the challenge: The bonus only unlocks when you complete all tasks.

• ✅ Claim within 24 hours: Rewards expire and a new set won't appear until you claim your reward from the previous challenge.

• ❌ Don't abandon games: Exiting a game without completing a task won't count toward your progress in the challenge.