LAST UPDATED: NOVEMBER 9th, 2025
Terms of Service Update Summary - Effective as of November 9th, 2025
We've made updates to our Terms of Service of Puzzle Play – Loyalty App ("App"). Key updates include introducing an annual earning limit on player Rewards (please see Section 4.2 of the Terms) and the update the wording of Section 10 regarding certain circumstances of disabling the access to the App and its consequences for the players (please see Section 10 of the Terms). Please review the full Terms to understand how these changes may affect you.
Introduction
These Terms of Service (the “Terms”) and our Privacy Policy govern your use of the Puzzle Play – Loyalty App (the “App”) provided by PuzzlePlay Limited, with its headquarters at 75 Hampstead Road, First Floor, The Lantern, London, England, NW1 2PL (“Studio,” “our,” “we,” or “us”) and apply to your use of the App. By accessing or using the App, you confirm that you have carefully read, understood, and agree to be bound to these Terms. PLEASE CAREFULLY READ THE “IMPORTANT INFORMATION” SECTION BELOW before moving on to the remainder of the Terms. In addition, our Privacy Policy describes how we collect, use, disclose, share, and otherwise process your personal information when providing our services to you, as well as your rights and choices concerning your information. If you do not agree to these Terms, or if you do not want us to collect, use, disclose, share, or otherwise process your information in the ways described in our Privacy Policy, you must not use the App.
FOR U.S. RESIDENTS: These Terms contain provisions that govern how claims you and we may have against each other are resolved (see Section 16 below), including an agreement and obligation to arbitrate disputes, which will, subject to limited exceptions, require you to submit claims you have against us to binding arbitration. Unless you opt-out in accordance with Section 16: (a) you will only be permitted to pursue claims against us on an individual basis, not as part of any class or representative action or proceeding and (b) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.
Everything contained in these Terms is important and should be read by you, but we would like to draw your attention in particular to the following Sections in these Terms and the important terms and conditions that they contain. These Sections in particular have the potential to affect your interests. It is important that you read the Sections themselves and not rely on the short summaries below:
Section 2 (Eligibility and age restrictions): To use the App, you must be at least 18 years old (or the age of majority in your jurisdiction) and legally allowed to do so. You must also meet certain eligibility conditions, including being a natural person, not previously suspended or removed from using the App, not using the App for fraudulent purposes, and agreeing to these Terms and the Privacy Policy. By using the App, you confirm that you meet all eligibility requirements, and your access may be suspended if you fail to comply. Please read Section 2 carefully.
Section 4 (Coins and Rewards): Users earn Coins through active engagement with participating games, such as gameplay, in-game events, and in-game ads. Coins hold no real-world value. Coins are converted on a regular basis into Rewards (defined in Section 1) like gift cards, based on factors including ad performance, user behavior, and game engagement, with no guaranteed rates or timing. Coin-to-Reward conversion rates are variable and may increase or decrease based on certain factors. The Studio may limit or withhold Rewards in cases of suspected fraud or rule violations. All conversion calculations are final, and users must accept that Coins and Rewards are dynamic and not guaranteed. Annual Rewards earnings limits also apply. Please read Section 4 carefully.
Section 6 (Prohibited activities and enforcement rights): These Terms prohibit you from several “Prohibited Activities” (defined in Section 6). For example, you are prohibited from using automated systems, bypassing security features, simulating or falsifying in-App activities, or accessing the App through unauthorized methods. These Terms also forbid any illegal, harmful, or unauthorized commercial use of the App, as well as violations of any platform rules or intellectual property rights. The Studio may monitor the App use, investigate violations, work with law enforcement agencies, and share user data as required by law. Please read Section 6 carefully.
Section 8 (User feedback and Suggestions): If you choose to submit any feedback or ideas about the App or Studio's services, you do so voluntarily and without any expectation of compensation, acknowledgment, or credit. You grant Studio a perpetual, worldwide, royalty-free license to use, modify, and commercialize your input in any way. Studio is not obligated to use your suggestions, treat them as confidential, or provide you with any ownership or compensation, even if your input inspires or is a basis for future features, improvements or modifications. Please read Section 8 carefully.
Section 9 (Indemnification). In some cases you may be responsible to the Studio for losses we suffer. Please read Section 9 carefully.
Section 10 (Suspension, Restriction, Modification, and Termination of Access; Our Rights To Withdraw/Suspend/Discontinue the App; Expiry of Coins): Studio may suspend, restrict, limit, modify, or terminate your access to the App for various reasons, including (but not limited to) suspected fraud or security concerns (including attack), violations of these Terms, breaches of applicable laws or regulations, or prolonged inactivity. We may also discontinue or disable the App completely. These actions may result in the loss of Coins, Rewards, or other digital assets without compensation. Studio is not liable for any loss resulting from these actions and may also delete your account and data after termination, except for obligations that survive under the Terms. You will be notified of such actions and may appeal within 30 days through the customer support email provided. Upon termination of your access to the App for any reason, your right to access and use the App will immediately cease, and you must discontinue all use of the App and delete all copies from your devices. Please also note that Coins may expire. Please read Section 10 carefully.
Section 11 (Our responsibility to you – Liability and Warranties): When you access and use the App, it is important that you understand what the Studio is liable for, when limits to its liability will apply (and what those limits are), and what the Studio is not liable for. Please read Section 11 carefully.
Section 13 (Changes to the App): We may make changes to the App from time to time, and we may discontinue or disable the App completely. If we do this, your experience of the App may change or – if we discontinue/disable the App – you will no longer be able to use/access the App, including any accrued Coins and Rewards. We will aim to give you reasonable advance notice or material changes to or discontinuation of the App, but we cannot guarantee this. Please read Section 13 carefully.
Section 16 (“U.S. Residents: Binding Arbitration and Class Action Waiver”): If you are a resident of the United States, additional terms apply to you. Please read Section 16 carefully, if you are a resident of the United States.
Table of Contents
The App is a mobile loyalty interface that enables users to discover games published by Tripledot Studios (“Games”) and its affiliates and earn virtual units (“Coins”) for qualifying in-game events (see Section 4 for more detail). By interacting with these Games after downloading them via the App, users can earn Coins based on qualifying in-game events, such as gameplay or other user actions. Coins may be converted into rewards in the form of real currency amounts (“Rewards”) and redeemed through designated third-party Reward redemption providers in accordance with these Terms.
The App functions as a storefront or redirection tool and does not host game content or require account registration. Clicking a game icon in the App redirects users to the respective game either in an app store or on their device. The App remains free to use and participation in the loyalty program is entirely free and optional.
From time-to-time, we may update, improve, enhance, conduct testing on, modify, and further develop the App (for example, in the form of bug fixes, enhancements, security patches, new software modules, or new versions). You understand that these improvements, enhancements, or tests may impact your user experience. From time to time, we may require you to update your software or hardware to continue to use our App. If you choose to allow automatic updates, the App may also automatically download and install updates. If you do not want to download and install updates automatically, you can turn off automatic updates at any time through the “Settings” menu or similar feature of your device. You understand that some updates may be required to continue using the App, and the lack of an update may prevent you from further usage of the App.
The functionalities and features of the App may vary depending on the device and operating system you use, your region, the way you interact with the App, the configuration of your device, the evolving requirements of applicable laws, and other factors. To use the App, you will need compatible hardware and software (including, where applicable, up-to-date versions of such software), internet access, and other standard technological features.
The App requires permission to send notifications. It also integrates the Adjust SDK, which processes certain technical data from your device—such as advertising identifiers (including, but not limited to Google Advertising ID)—to enable reward attribution and user matching across services.
Please note that the use of ad blockers or similar tools as well as opting out of sharing your advertising and other unique user IDs may interfere with the functioning of certain features of the App. This may prevent the proper matching of user activity across the App and other games or services, and may result in failures in reward processing or tracking – the Studio may not be able to provide you with our App. We do not impose any additional hardware or software requirements beyond those generally applicable under Google Play Store, including minimally supported Android versions.
Performance and availability of the App may be affected by factors beyond our control, including device limitations, third-party service interruptions, or required maintenance and updates. You remain solely responsible for any costs you incur to access the App, including device, internet, and connection-related expenses.
To use the App, you must be 18 years of age or older (and over the age of majority in your jurisdiction) and not barred from using the App under applicable law.
In addition, you may use the App only if all of the following conditions are met:
● You are a natural person;
● You reside in a jurisdiction where use of the App is permitted under applicable law, specifically excluding (without limitation) any country that is subject to (a) embargo by the U.S. or other similar authority, or (b) sanctions or otherwise designated on any list of prohibited or restricted parties, including but not limited to the lists maintained by the United Nations Security Council, the U.S. Government, the UK Government, the European Union or any of its member states, or other applicable government authority;
● You agree to these Terms and acknowledge the Privacy Policy;
● You have not been previously suspended or removed from using the App;
● You have installed the App via the Google Play Store;
● You are not accessing the App to engage in fraudulent activity;
● You may install the App even if games promoted within it are already installed on your device; however, you will not be eligible to receive Rewards for any such games installed prior to downloading the App.
By using the App, you confirm that you meet all of the above eligibility requirements. We may suspend or terminate your access to the App at any time if we reasonably believe you do not meet these requirements.
The App does not require account creation. However, some functions, such as redemption of Rewards via third-party services, may require registration with external platforms or third-parties. You are responsible for maintaining the confidentiality and integrity of any accounts associated with redemption platforms. You agree to provide truthful and accurate information where required.
Coins are earned through a user’s engagement with participating games, including but not limited to engagement with gameplay, in-game events, and in-game ads.
Coins are not awarded based on the outcome of any game, nor are they allocated through any process that involves chance or random selection. The allocation of Coins may be adjusted by the Studio at any time without prior notice. See more details at FAQ. Coins are promotional and do not have cash, monetary, or other value, are non-transferable, and cannot be directly redeemed by users for Rewards. (See Section 4.2 for more information about how Coins are converted automatically to Rewards.) While we may use terms like “cash out”, “conversion”, “balance”, “earn”, or "currency" to reference, we do so only for convenience and such terms in no way indicate that the Studio is offering real-world fiat currency or that Coins have any particular monetary value.
Participation in games and the award of Coins does not provide users with a chance to win a prize within the meaning of applicable gambling laws. All Coins are issued on the basis of user actions that are fully within the user’s control, and no element of chance or outcome of any game determines whether or how Coins are granted.
We automatically convert your Coins to Rewards on a regular basis, usually every few hours, which may then be redeemed for gift cards, vouchers, or other Rewards. Sometimes we might change how often this happens - for example, during maintenance or busy periods - but we will make reasonable efforts to ensure conversions operate smoothly.
Your Rewards depend on several factors that help us keep the platform fair and sustainable for everyone:
● Advertising Performance: Since ads help fund your Rewards, we look at how well ads are performing and what advertisers are willing to pay.
● User Security: We check if you are a genuine user and follow the Terms - this helps protect honest players and keeps rewards fair.
● Your Gaming Engagement: Your engagement in participating in games can boost your rewards.
● How Much You Play: The time you spend actively engaged with games affects your reward calculation
Your conversion rate is variable and may increase or decrease based on these factors. This system helps us:
● Reward our most engaged players.
● Keep the platform secure and fair.
● Make sure we can continue offering rewards long-term.
We can't guarantee specific reward amounts or exact conversion times, and sometimes we might need to pause conversions temporarily for technical reasons, security concerns, regulatory requirements, or significant changes to the underlying business model or updates. The Reward collection and/or redemption may be limited or withheld by the Studio in case of improper or fraudulent use of the App, in particular in violation of Section 6 of these Terms.
All conversion calculations are final and non-negotiable once processed. We maintain logs of conversion activities for audit and dispute resolution purposes – these logs are definitive in the event of any dispute.
While we aim to provide accurate and up-to-date information regarding conversions, the rates and conditions of Coin-to-Rewards conversion are subject to change without notice. The Studio does not disclose specific fixed exchange rates, and no guarantees are made regarding the amount or timing of Rewards. Based on historical data that we update periodically, however, we are able to provide general estimates of anticipated ranges of value for rewards, subject to caution that such estimates provided solely for informational purposes and should not interpreted as a guarantee or commitment as to the value of any reward(s) that may be earned, all of which is subject to factors beyond the control of the Studio. By participating in the App, you acknowledge and agree that the value of any rewards you may earn are subject to all the conditions and variables referenced herein and in any linked documentation, and that you in no event will have any legal right, and the Studio will have no legal obligation, to provide any specific value of rewards. Click here for current estimate information.
Users suspected of fraudulent activity may experience delays or denial of conversions pending verification. By participating, users acknowledge that conversion outcomes depend on multiple dynamic factors and accept that the Studio assumes no liability for reliance on conversion estimates or any consequences thereof.
We may change, suspend, or cancel all or a portion of Rewards or the App from time to time and/or run tests or experiments to evaluate the effectiveness of different reward structures, incentives, and other features available through our App. Such actions on our part may include varying the type, frequency, and value of Coins, promotions, and/or Rewards offered – where reasonably possible and where such variations are material or may negatively affect you, we will give advance notice of such changes and you will be free to redeem your then-available Coin/Reward balance and stop using the App.
The Studio will set an annual earning limit on player Rewards. Click here for more information including the current amounts of the Rewards earning limit. For the avoidance of doubt, if and when your Rewards total meets the applicable earning limit, you will no longer be able to earn any further Rewards until the earnings limit annual period renews, regardless of how many more Coins you accrue within that period.
The Studio may post additional rules that apply to your participation in the App and how to earn Coins when using our App but, if we do so, these will be notified to you in advance of coming into effect and, if you do not agree to them, you are free to redeem your then-available Coin/Reward balance and stop using the App.
Your Coin and Reward balances are tied exclusively to the specific installation of the App on your individual device. There is no mechanism to transfer, migrate, or sync your rewards between different devices or restore your progress if you delete or reinstall the App. If you intend to switch devices or reset your device, you must redeem any eligible Rewards before doing so. Otherwise, your Coin and Reward balances will be permanently lost and cannot be recovered.
You may redeem your available Reward balance through third-party reward service providers integrated with our App (including but not limited to Tremendous) ("Reward Providers"). Available withdrawal options may include digital wallets, gift cards, gift certificates, prepaid cash cards, content codes, game currency, coupons, and other special offers as determined by the applicable Reward Provider.
Reward Providers are independent third parties and are not affiliated with, controlled by, or acting as agents of the Studio. Your use of any Reward Provider's services is subject to their respective terms of service, privacy policies, and acceptable use policies. The Studio is not responsible for your non-compliance with any Reward Provider’s terms of service, privacy policies, and acceptable use policies.
Reward Providers may charge fees for their services. You are responsible for all fees charged by Reward Providers in connection with withdrawal transactions.
Withdrawals may be subject to a minimum Reward balance requirement, which may vary depending on the Studio’s policies or those of the selected Reward Provider. The applicable minimum balance required for withdrawal is displayed within the App.
Redemption methods and Reward Providers may be modified, suspended, or discontinued at any time, for any reason, without prior notice. The Studio reserves the right to add or remove Reward Provider integrations at its sole discretion. Please note that such addition or removal of a Reward Provider does not affect your Coin or Reward balance. It will only affect the way in which you may cash out your Coins – you will see an updated list of cashout options in the App.
You are solely responsible for determining and fulfilling any tax obligations that may arise from your receipt of any rewards earned through the App. We do not provide tax advice and do not withhold or remit taxes on your behalf. You should consult with a tax advisor if you are unsure about your personal tax responsibilities.
You expressly agree that you shall not, and shall not attempt to, directly or indirectly:
use, deploy, or operate any:
electronic means or automated systems, including but not limited to robots, bots, automated bots, internet bots, web robots, scripts, crawlers, scrapers, emulators, virtual machines, autoclickers, or any other simulated, augmented, or automated means to access, interact with, circumvent the proper functioning of, generate automated views, clicks or conversions, or extract data from the App;
software, that allows a user to falsify data relating to their phone’s input, or that allows the user to appear to be using their phone when in reality they have left it idle (e.g., autoclicker and autoscrolling programs);
emulator of any kind to access the App, regardless of the platform on which the emulator is being used;
software that can be used to modify games, or software that can unlock in-game content for free that would otherwise need to be purchased;
means to distribute harmful or malicious computer code (e.g. viruses) via or into the App;
an account with a rooted device or any device for which the user has been granted root access or privileged control (rooted devices are not supported devices and may at any time be blocked from us).
bypass, circumvent, disable, or otherwise interfere with any security features, fraud prevention systems, access controls, or protective measures implemented in connection with the App;
simulate, falsify, or artificially generate in-game events, user interactions, rewards, achievements, or any other App functionalities through technical or non-technical means or otherwise engage in any fraudulent or synthetic gameplay;
access the App through unauthorized methods, including but not limited to: reverse engineering, decompiling, or disassembling any portion of the App, using modified, hacked, or unofficial versions of the App, exploiting vulnerabilities or security flaws, accessing backend systems or databases;
access the App from a country that is subject to embargo by the U.S. or other similar authority, or are subject to sanctions or otherwise designated on any list of prohibited or restricted parties, including but not limited to the lists maintained by the United Nations Security Council, the U.S. Government, the UK Government, the European Union or any of its member states, or other applicable government authority;
use a virtual private network (“VPN”), proxy or any other means to obscure the true source of traffic or your location when using the App;
use disposable email addresses that automatically forward messages to an alternate address, or that can automatically visit and open verification links that are sent to them;
use the App for any: commercial purposes without express written authorization, unlawful, harmful, threatening, abusive, defamatory, or fraudulent activities, activities that violate any applicable local, national, or international laws or regulations; transmission of malware, viruses, or other harmful code;
where the creation of an account is possible, allow any other person to access your account, access your account for any purpose other than personal use and not for any business or commercial purpose, or allow your account to be used on behalf of any third party, including someone not eligible to use the App as defined above;
violate the terms of service, policies, or guidelines of any platform through which the App is distributed, including but not limited to Google Play Store, or any other digital distribution platform;
infringe upon, misappropriate, or violate any intellectual property rights, proprietary rights, or confidential information belonging to the Studio or third parties;
(together, “Prohibited Activities”).
The Studio reserves the right, but has no obligation, to:
monitor user activity and App usage patterns;
investigate suspected violations of these Terms including any Prohibited Activities; and
cooperate with law enforcement agencies.
All intellectual property rights in and to the App, including but not limited to software, source code, object code, algorithms, user interfaces, graphics, designs, logos, visual elements, audio, video, multimedia content, text, documentation, written materials, trademarks, service marks, trade names, patents, copyrights, trade secrets, proprietary information, database rights, compilation rights, and all derivative works and improvements thereof, are and shall remain the exclusive property of Studio and/or its licensors. All modifications, extensions, scripts and other derivative works of the App are owned exclusively by Studio and/or its licensors. The App may incorporate content, software, or materials owned by third parties, which remains the property of the respective third-party owners and is used under appropriate licenses or permissions.
Subject to your compliance with these Terms, Studio hereby grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on compatible devices that you own or control, access and use the App's features and functionality as intended, and use the App solely for personal, non-commercial purposes. This license does not permit you to copy, reproduce, duplicate, or create derivative works of any portion of Studio's intellectual property, except as expressly permitted by these Terms or applicable law. You may not distribute, publish, transmit, broadcast, or otherwise make available the App or any Studio intellectual property to third parties, nor modify, alter, adapt, translate, or create derivative works based on the App.
You are prohibited from reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code or underlying algorithms of the App, except to the extent expressly permitted by applicable law. You may not use the App or Studio intellectual property for any commercial, business, or revenue-generating purposes without express written authorization, remove, alter, or obscure any proprietary notices, labels, or marks from the App, or access or use any non-public areas of the App or attempt to probe, scan, or test system vulnerabilities.
All rights not expressly granted to you under these Terms are reserved by Studio and its licensors, and no implied licenses are granted under these Terms. Any content, data, or materials that you submit, upload, or create through the App shall be subject to separate terms governing user-generated content. This license shall automatically terminate upon your breach of any provision of these Terms, termination of your account or access to the App, or discontinuation of the App by Studio. Upon termination, you must immediately cease all use of the App and delete all copies in your possession or control.
If you believe that your intellectual property rights have been infringed within the App, please contact us through the designated reporting mechanism, and Studio reserves the right to investigate and take appropriate action regarding alleged infringement claims.
Without limiting any provision above, it is our policy to expeditiously respond to notices of alleged copyright infringement that comply with the United States Digital Millennium Copyright Act (“DMCA”). If you believe that material located on or linked to by us violates your copyright, you are encouraged to notify us in accordance with the Digital Millennium Copyright Act. To do so, please send an email to legal@puzzleplay.app, with the Subject Line “DMCA Notice”, and include the following:
• Identify the copyrighted work that you claim has been infringed;
• Identify the material or link on our Service that you claim is infringing your copyrighted work;
• Provide your full legal name, company affiliation, mailing address, telephone number, and email address; and
• Include in the body of your notice the following statement, followed by your electronic or physical signature: "I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of, the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed."
We will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. We will terminate our user’s access to and use of our Services if, under appropriate circumstances, the alleged user is determined to be a repeat infringer of the copyrights or other intellectual property rights of the Studio or others.
By submitting any ideas, suggestions, feedback, recommendations, improvements, comments, bug reports, feature requests, or other input regarding the App or Studio's services, whether through the App, email, support channels, surveys, beta testing programs, or any other means of communication, you acknowledge and agree that such submissions are provided voluntarily and without any expectation of compensation, acknowledgment, or credit. You hereby grant Studio and its affiliates, successors, and assigns a perpetual, irrevocable, worldwide, royalty-free, non-exclusive, transferable, and sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display, and commercialize any such feedback, suggestions, or ideas in any manner and for any purpose, including but not limited to incorporating such input into existing or future products, services, or technologies.
You represent and warrant that any feedback or suggestions you provide are original to you or that you have the necessary rights to grant the foregoing license, and that such submissions do not violate any third-party rights, including intellectual property rights, privacy rights, or contractual obligations. You further acknowledge that Studio has no obligation to use, implement, or respond to any feedback or suggestions you provide, and that Studio may independently develop or acquire similar ideas, concepts, or feedback from other sources without any obligation to you.
Studio shall have no obligation to treat any feedback or suggestions as confidential or proprietary information, and you agree that Studio may freely disclose and use such information without restriction. You waive any right to claim ownership or seek compensation for any improvements, modifications, or new features that Studio may develop based on or inspired by your feedback, whether or not Studio directly implements your specific suggestions. This provision shall survive termination of these Terms and your use of the App, and shall remain in effect with respect to all feedback and suggestions provided during your use of the App.
You access the App on your own initiative and are responsible for compliance with all local laws that apply to you. If you violate or breach any term within the Terms, or if you face a claim that your actions or content violated the rights of a third party, you agree to defend, indemnify, and hold harmless Studio, its affiliates, and the respective licensors, service providers, suppliers, officers, directors, employees, contractors, agents, successors, and assigns of each of the foregoing, as permitted by law, from and against any and all claims, liabilities, judgments, awards, losses, costs and damages, including reasonable attorney fees arising out of or relating to: (a) your misuse of the App or (b) your breach of these Terms.
You agree to compensate the Studio and its affiliates from any and all claims, loss, damages and demands, including reasonable attorneys’ fees, arising out of or in connection with your misuse of the App.
Studio is entitled to suspend, restrict, modify, or terminate your access to the App and/or any portion of Studio's services where Studio has reasonable grounds to believe that such action is necessary. Such actions may be taken for various reasons including but not limited to:
● your misuse of the App,
● suspected fraudulent activity on your part,
● breach of these Terms by you including any Prohibited Activity on your part,
● breach of any applicable laws or regulations by you, and/or suspicious or unusual activity by you, and/or
● if you do not use the App for at least one hundred eighty (180) consecutive days.
Studio may impose limitations on certain App features or services; restrict, modify, or terminate users’ access to parts of or all of the App; or suspend/withdraw the App in its entirety, in each case where necessary for legitimate business and/or security reasons, including but not limited to fraudulent activity, cyber and/or other security concerns (including attack) affecting the App. In these circumstances we will use reasonable efforts to give you notice if this is possible/feasible, but due to the nature of the circumstances we may not be able to do to this.
If certain automated anti-fraud rules are triggered, we reserve the right to temporarily suspend the user’s account while we investigate. Users may also object to their account being suspended by contacting the Studio through customer support e-mail specified in Section 14 of the Terms.
Without limiting any other provision herein, Studio reserves the right to terminate, discontinue and/or stop supporting the App in its entirety at any time, for any or no reason and either temporarily or permanently, on giving you no less than sixty (60) days’ prior notice. In such circumstances, any accrued Coins and Rewards will be honored, but no further Coin earnings will be possible.
In the event the App becomes disabled by a third party online platform (App Store, Google Play, etc.), any outstanding Coins, Reward balances, or any other digital assets associated (if any) with any accounts will be lost without compensation or refund.
You acknowledge and agree that Studio shall not be liable to you or any third party for any suspension, restriction, modification, or termination of your access to the App, or for any forfeiture of Coins, Reward balances, or any other digital assets associated (if any).
In the event of suspension, restriction, or termination of your access to the App, you will receive a notice from the Studio, either through in-App messages or email address (if you provided it to us). If your access to the App has been suspended, restricted, modified or terminated due to an action on your part (see 10.1 above), you will have an option to appeal our decision within thirty (30) days from receiving the notice by contacting customer support e-mail specified in Section 14 of the Terms. Studio undertakes to take any such decisions reasonably and in accordance with these Terms.
In the event of suspension, restriction, or termination of your access to the App due to suspected fraudulent activity on your part, breach of these Terms by you including any Prohibited Activity on your part, breach of any applicable laws or regulations by you, suspicious or unusual activity by you, or extended periods of inactivity (as described in section 10.1 above), any outstanding Coins, Reward balances, or any other digital assets associated (if any) with your use of the App will be lost without compensation or refund.
Upon termination of your access to the App for any reason, your right to access and use the App will immediately cease, and you must discontinue all use of the App and delete all copies from your devices. Any provisions of these Terms that by their nature should survive termination, including but not limited to intellectual property rights, limitation of liability, indemnification/compensation obligations, and dispute resolution procedures, shall remain in effect following termination. Studio may, but is not obligated to, delete data and information associated with your use of the App following termination, and you acknowledge that Studio has no obligation to retain, provide access to, or return any content, data, or information associated with your terminated access.
You may discontinue your use of the App at any time, provided that such discontinuation shall not relieve you of any obligations or liabilities incurred prior to cessation of use.
Coins can expire. Your Coins may expire and we may delete your account balance of Coins if you do not earn any coins within a one hundred eighty (180) day period (subject to applicable laws and giving you a thirty (30) days' prior notice).
With respect to residents of the UK and the EU, nothing in this section, nor these Terms, shall exclude or limit our liability:
● for death or personal injury caused by our negligence.
● for our fraud or fraudulent misrepresentation; or
● where such exclusion or limitation is prohibited under applicable laws including consumer protection laws. These Terms shall be interpreted and applied in a manner consistent with your mandatory rights as a consumer under UK or EU law (as applicable).
Subject always to the paragraph above (for UK and EU residents):
• The App and all related services are provided to you on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by applicable law, Studio expressly disclaims all warranties, representations, and conditions, including but not limited to implied warranties of merchantability, fitness for a particular purpose, quality, accuracy, title, quiet enjoyment, and non-infringement of third-party rights. Studio makes no warranty that the App will meet your requirements, be uninterrupted, timely, secure, or error-free, or that any defects in the App will be corrected;
• Studio does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the App or any content, materials, information, or services contained on or accessed through the App. You acknowledge and agree that your use of the App is at your own risk and that you assume full responsibility for any risk of loss, damage, or injury that may result from such use save (in the case of UK and EU residents) to the extent caused by our failure to exercise reasonable care and skill. Studio disclaims any warranty regarding the availability, accessibility, or performance of the App, including but not limited to any warranty that the App will operate without interruption or be free from viruses, malware, or other harmful components.;
• To the fullest extent permitted by applicable law, the Studio and its affiliates shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, including but not limited to loss of data, loss of profits, or loss of goodwill, arising out of or in connection with your use of the application; and
• The Studio’s total aggregate liability to you, whether in contract, tort (including negligence), or otherwise, shall not exceed £20 GBP (twenty pound sterling) or the equivalent amount in your local currency.
The limitations and disclaimers in this section 11.1 apply to the fullest extent permitted by law in your jurisdiction. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages, so some of the above limitations may not apply to you. In such jurisdictions, Studio's liability shall be limited to the greatest extent permitted by applicable law. These warranty disclaimers shall survive termination of these Terms and your use of the App.
THE APP AND ALL RELATED SERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL FAULTS AND DEFECTS, WHETHER KNOWN OR UNKNOWN, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, STUDIO EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
STUDIO MAKES NO WARRANTY THAT THE APP WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, OR THAT ANY DEFECTS IN THE APP WILL BE CORRECTED. STUDIO DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS OR RELIABILITY OF THE USE OF THE APP OR ANY CONTENT, MATERIALS, INFORMATION OR SERVICES CONTAINED ON OR ACCESSED THROUGH THE APP. STUDIO WILL NOT HAVE ANY RESPONSIBILITY OR LIABILITY IN CONNECTION WITH ANY VIRUS, HARMFUL CODE, UNAUTHORIZED ACCESS OR THIRD PARTY MATERIAL. YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE APP IS AT YOUR OWN RISK AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ANY RISK OF LOSS, DAMAGE OR INJURY THAT MAY RESULT FROM SUCH USE SAVE TO THE EXTENT CAUSED BY OUR FAILURE TO EXERCISE REASONABLE CARE AND SKILL. STUDIO ALSO DISCLAIMS ANY WARRANTY REGARDING THE AVAILABILITY, ACCESSIBILITY, OR PERFORMANCE OF THE APP.
If you are not a UK resident, you acknowledge and agree that no oral or written information, advice, or representation provided by Studio, its employees, agents, or representatives shall create any warranty not expressly stated in these Terms, nor shall any such information modify these warranty disclaimers. You acknowledge that you have not relied on any representation, warranty, or agreement not specifically set forth in these Terms.
EXCEPT AS REQUIRED BY LAW, IN NO EVENT WILL STUDIO, ANY OF ITS AFFILIATES, OR ANY OF THE RESPECTIVE LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS OF ANY OF THE FOREGOING BE RESPONSIBLE OR LIABLE FOR ANY KIND OF DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE THE APP, ACCESS REWARDS, OR ANY THIRD PARTY SERVICES. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE STUDIO AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF GOODWILL, OR LOSS OF DATA WHETHER CAUSED BY TORT OR NEGLIGENCE, BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APP. STUDIO’S TOTAL AGGREGATE LIABILITY TO YOU, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL NOT EXCEED £20 GBP (TWENTY POUND STERLING) OR THE EQUIVALENT AMOUNT IN YOUR LOCAL CURRENCY. FOR RESIDENTS OF NEW JERSEY: Nothing herein bars recovery of damages or attorneys’ fees where mandated by statute.
The limitations and disclaimers in this section 11.2 apply to the fullest extent permitted by law in your jurisdiction. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages, so some of the above limitations may not apply to you. In such jurisdictions, Studio's liability shall be limited to the greatest extent permitted by applicable law. These warranty disclaimers shall survive termination of these Terms and your use of the App.
These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts, unless mandatory consumer protection laws in your jurisdiction provide otherwise or the dispute is subject to the arbitration provisions in Section 16 below. The Studio encourages users to contact support before initiating any legal proceedings. If you are a consumer resident in the EU, you may have additional rights under local laws on consumer sales and digital services.
To the extent allowed by applicable law, you agree that regardless of any statute or law to the contrary, any dispute, claim or cause of action arising out of or related to use of the App or these Terms must be filed within two (2) years after such dispute, claim or cause of action arose or be forever barred. For avoidance of doubt, this provision also applies to any Claim subject to arbitration in the United States under Section 16 below.
Because the App may evolve over time, we may modify, suspend, restrict, or discontinue any aspect or function of the App at any time, and Studio shall not be liable for any such action. The Studio will use reasonable efforts to provide you with notice no less than thirty (30) days prior to making material changes to the App, though this cannot be guaranteed.
In addition, we may change these Terms from time to time for a number of reasons including to comply with applicable laws and regulations, to reflect changes to the App, for security purposes, and/or to reflect changes in our business practices or operations. If we change these Terms, we will post the updated on the App’s website. If such changes are material, we will provide notice of such changes via in-App notification and you will be prompted to accept the amended Terms before accessing the App. By continuing to use the App after the changes become effective, you will be deemed to have agreed to be bound by the updated Terms (unless otherwise set out in the applicable in-App notification). If you do not agree to be bound by the updated Terms, then you must not use the App anymore. We recommend reviewing these Terms regularly.
Our Privacy Policy explains how we collect, use, disclose, share, and otherwise process your personal information in connection with your use of the App, as well as your rights and choices regarding that information. By using the App, you acknowledge and agree that the Privacy Policy applies to you.
If you do not agree with the ways in which we collect, use, disclose, share, or otherwise process your information as described in the Privacy Policy, you must not use the App. If you have any questions about the Privacy Policy, please contact us at: dataprotect@puzzleplay.app.
If you have any questions about these Terms or the App, please contact us via e-mail at: support@puzzleplay.app.
PLEASE READ THIS SECTION CAREFULLY IF YOU ARE A U.S. RESIDENT. IT AFFECTS YOUR RIGHTS AND INCLUDES A WAIVER OF A JURY TRIAL AND OF THE ABILITY TO BRING ANY CONSOLIDATED, CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. FOR THE AVOIDANCE OF DOUBT, THIS SECTION DOES NOT APPLY TO NON-U.S. RESIDENTS.
In the unlikely event that you or we experience an issue that cannot be resolved informally, you and we agree to the dispute resolution processes set forth below. If a dispute cannot be resolved through the mandatory informal dispute resolution process, then except as stated otherwise below, you and we agree to address the dispute through binding individual arbitration or in small claims court where you reside, rather than through a jury trial or class action. In arbitration, a neutral decision maker (called an arbitrator) will hear both sides of a dispute and issue a binding decision. The procedures are streamlined in arbitration, including less discovery and appellate review, to help ensure dispute resolution is less burdensome and more cost-effective for everyone.
This Section 16 applies even if the acts, omissions, or relationships giving rise to a dispute occurred prior to this version of the Terms. But if you or we filed an arbitration or lawsuit prior to this version of the Terms, that arbitration or lawsuit will continue to be governed by the version of the Terms applicable when the arbitration or lawsuit was filed.
If you have any concern, issue, or dispute relating to your use of the App, the Privacy Policy, or these Terms, you agree to first attempt to resolve it informally by contacting us at support@puzzleplay.app. (Attn: Legal). Most disputes can be resolved this way without the need for formal proceedings.
Before initiating arbitration or any court proceeding, you must send us a written notice of your individual claim (a “Notice of Claim”) by email to legal@puzzleplay.app, with a copy to support@puzzleplay.app. The Notice of Claim must include:
● your full name and contact details (email and mailing address),
● a detailed, individualized description of the nature and factual basis of your claim,
● the specific relief sought (including a good-faith calculation of any monetary amount), and
● information sufficient to identify your activity in the App, such as device ID, timestamp, or other usage data.
You may not combine your Notice of Claim with any claims of others. After receiving your Notice of Claim, both parties agree to engage in good faith discussions (via email, phone, or videoconference) to try to resolve the dispute informally. If the dispute is not resolved within sixty (60) days of our receipt of the Notice of Claim, you or we may pursue arbitration or small claims court, as described below.
Any relevant limitations period or other similar deadline will be tolled during the sixty (60) day negotiation period, or longer if that period is extended by agreement.
Except as otherwise provided below, you and we agree that any disputes, claims, or controversies arising out of or relating to these Terms, the Privacy Policy, your use of the App, or any advertising for the App (collectively, “Claims”) shall be resolved exclusively and finally through binding individual arbitration. This includes, without limitation, any dispute concerning performance of the Privacy Policy or the Terms, or breach or alleged breach thereof, and regardless of whether the dispute is based in contract, statute, regulation, ordinance, or tort. You and we agree that any arbitration conducted pursuant to the terms of this Section 16 shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
Arbitration will be administered by the American Arbitration Association (“AAA”) and heard by a single, neutral arbitrator. Except as modified by this Section 16, the AAA will administer the arbitration in accordance with their rules applicable to the nature of the dispute (the “AAA Rules”). The AAA Rules are available at https://www.adr.org/rules. Any arbitration hearing will be conducted in the county or parish where you reside or at another location that is reasonably convenient to you. You or we may elect to appear at the arbitration in person or, if you and we both agree, to conduct it remotely online via appropriate videoconferencing technology, in lieu of appearing live.
A party seeking to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. By submitting the Demand for Arbitration, a party (and their counsel if they are represented) certifies that (i) they have complied with the Notice of Claim procedure and (ii) the claims and the relief sought are neither frivolous nor brought for an improper purpose. The arbitrator is authorized to award any sanctions available under federal or applicable state law against all appropriate persons (including counsel) as a court would.
Each party will have the right to use legal counsel in connection with arbitration at its own expense. Except as otherwise stated below, the arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all arbitrability issues, as well as all issues or Claims arising out of or relating to the interpretation, applicability, or enforceability of these Terms, including, but not limited to, any claim that all or any part of these Terms is void or voidable. Except as otherwise stated below, the arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be in writing and provide a statement of the essential findings and conclusions, shall be binding on the parties, and may be entered as a judgment in any court of competent jurisdiction.
All arbitration fees shall be determined by the AAA Rules as modified by this Section 16. If your Claims are for less than $5,000 and not part of a Mass Arbitration as set forth in Section 16.3(B) below, then we shall reimburse your portion of the arbitration fees unless an arbitrator determines that your Claims were frivolous, brought for harassment or improper purpose, or brought in bad faith.
A. Exceptions. Your and our agreement to arbitrate does not apply to:
● claims of intellectual property infringement or misuse (including injunctive relief for such claims),
● claims that exclusively seek declaratory or injunctive relief,
● claims to enforce or recognize an arbitration award,
● eligible claims brought in small claims court (as described below), or
● any proceeding to enjoin the filing and prosecution of arbitration demands that fail to comply with Sections 16.1 or 16.3(B).
Eligible claims in small claims court: any party may may elect to have a dispute heard in small claims court in the county or parish in which you reside so long as the dispute falls within the jurisdictional limits of that court. If there is disagreement about whether a claim qualifies for small claims court, a court shall decide.
B. Claims excepted from arbitration may otherwise be brought in a court of competent jurisdiction.
C. Mass Arbitration. If more than fifty (50) claimants (including you) assert the same or similar claims against us through the same or coordinated counsel (“Mass Arbitration”), you and we understand and agree that the additional procedures in this Section 16.3(B) apply and that the resolution of your dispute might be delayed.
Stage One. Counsel for the claimants and counsel for us shall each select twenty-five (25) claims (per side) to be filed first and to proceed in individual arbitration proceedings as part of a staged process. Any remaining claims shall not be filed or deemed filed in arbitration, nor shall any arbitration fees (including any filing fees, case management fees, hearing fees, or arbitrator compensation) be assessed in connection with those remaining claims unless and until they are filed and deemed filed as part of the agreed-upon staged process. After the Stage One claims are arbitrated, the parties shall engage in a global mediation of all remaining claims with a retired federal or state court judge, and we shall pay the mediation fee.
Stage Two. If the remaining claims are not resolved, the parties shall meet and confer to discuss potential ways to streamline the proceedings, increase efficiencies, and conserve costs. Unless the parties agree otherwise, counsel for the claimants and counsel for us shall each select seventy-five (75) claims (per side) to be filed and to proceed in individual arbitration proceedings as part of a second staged process. The remaining claims shall not be filed or deemed filed in arbitration, nor shall any arbitration fees (including any filing fees, case management fees, hearing fees, or arbitrator compensation) be assessed in connection with those remaining claims unless and until they are filed and deemed filed as part of the agreed-upon staged process. After the Stage Two claims are arbitrated, the parties shall engage in a global mediation of all remaining claims with a retired federal or state court judge, and we shall pay the mediation fee.
In connection with each stage as set forth above, each arbitrator shall aim to issue their award within one hundred eighty (180) days after their appointment.
If your claim is not resolved after the two sets of staged proceedings and related mediations, either: (i) you or we may, separately or by agreement, opt out of arbitration and elect to have your claim heard in a court of competent jurisdiction; or (ii) if neither you nor us elects to have your claim heard in court, then your claim may proceed in an individual arbitration proceeding simultaneously with any other remaining claims in their respective individual arbitration proceedings.
Any relevant limitations period or other similar deadline shall be tolled for claims subject to these additional procedures that apply to Mass Arbitrations from the time that Notice of Claim is provided under Section 16.1 above, until the time the claims are selected for a staged process, withdrawn, otherwise resolved, or opted out of arbitration.
You and we agree to engage in the process in good faith. A court of competent jurisdiction shall have the authority to enforce this Mass Arbitration provision in Section 16.3(B) and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations that do not comply.
TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, YOU AND WE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A CLASS ACTION, COLLECTIVE ACTION OR CLASS ARBITRATION, OR AS A PRIVATE ATTORNEY GENERAL. To the extent applicable law does not permit waiver of private attorney general claims, but permits them to be arbitrated, then such claims shall be resolved in arbitration. You and we each further agree to waive our respective right to file a class action or seek relief on a class basis. If there is a final determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy will be severed and may be brought in a court of competent jurisdiction, but it shall be stayed pending arbitration of all other arbitrable claims, causes of action, and requested remedies.
You have the right to opt out and not be bound by the arbitration and class action waiver provisions above by sending written notice of your decision to opt out by emailing us at legal@puzzleplay.app. The notice must be sent within thirty (30) days of your first use of the App (or if you already had the App at the time this version of the Terms and this Section 16 became effective, then within 30 days following the Effective Date); otherwise you shall be bound to arbitrate disputes in accordance with these Terms. If you opt out of these arbitration provisions, we also will not be bound by them.
If any portion of this Section 16 is found to be unenforceable under applicable law, the remainder will remain in full force and effect. This dispute resolution section survives termination of the Terms or your use of the App.
Under California Civil Code Section 1789.3, users located in California are entitled to the following consumer rights notice: If a user has a question or complaint regarding the App, please send an email to legal@puzzleplay.app. Users may also contact us by writing to PuzzlePlay Limited at 75 Hampstead Road, First Floor, The Lantern, London, England, NW1 2PL. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
These Terms constitute the entire agreement between you and the Studio regarding the App. If any provision is held invalid, the remaining provisions shall remain effective.